Shipping & Delivery Policy

At Urban Dock Furniture, we strive to make designer Urban Dock Furniture affordable by securing competitive freight rates with our trusted shipping partners to minimize delivery costs. We offer nationwide delivery. If you are unsure whether we deliver to your location, please contact our customer service team.

Stock and Dispatch

We maintain stock for our most popular products to ensure prompt delivery, typically dispatching within 3 business days. Custom-tailored products may have varied delivery times, which will be communicated at the time of purchase.

Flexible Delivery Options

If delivery is scheduled when you are unavailable:

  • We can hold your goods in our warehouse until you return.
  • Alternatively, we can arrange to leave the item in a safe location. Please contact our customer service team after placing your order to make arrangements.

Ordering Multiple Items

To optimize delivery costs, all items in your order will be shipped together. The total delivery time is determined by the item with the longest lead time. However, phased delivery is available upon request. Contact us at urbandockau@gmail.com to discuss your preferences.

Delivery Process and Tracking

Order Confirmation

Once you place an order, you will receive an email confirmation detailing shipping and delivery times. When your order ships, a Shipment Notification email will include tracking information, delivery status, and estimated dates.

Estimated Shipping and Delivery Times

  • Items Available for Quick Shipment: Orders placed for items labeled “Ships within 48 working hours” will typically ship the same or the next business day.
  • Standard Delivery Time: 1-5 business days for all parcels.
    All delivery estimates are based on business days.

Tracking Your Order

Upon shipment, a tracking number and carrier details will be sent to you via email. For further assistance, contact us at urbandockau@gmail.com or call +61 416 170 602 +61 481 149 388.

Delivery Times

  • Residential Addresses: Deliveries occur between 8 am and 8 pm.
  • Office Addresses: Opening Hours: Monday to Sunday, 10:00 AM – 5:00 PM.

Exact delivery times are not guaranteed, and carriers cannot make prior calls before delivery.

Delivery Conditions

Signature Requirement

For security purposes, a signature is required upon delivery. If you are unavailable, consider shipping to a trusted location, such as your office. Deliveries to PO Boxes are not permitted.

Inside Delivery and Property Damage

Third-party logistics personnel are not authorized to enter your home without explicit permission. Any property damage during delivery must be reported before the delivery personnel leave. Please provide photos and a description to urbandockau@gmail.com or call +61 416 170 602 +61 481 149 388.

Missed Deliveries

If you are unavailable at the scheduled time, the carrier will leave a calling card. You may contact the carrier directly to reschedule or update your delivery address. Additional shipping charges may apply.

Additional Fees and Restrictions

  • Remote area deliveries may incur additional charges. We will notify you if this applies, and you may choose to pay the fee or cancel the order.
  • Shipping costs do not include additional services such as upstairs delivery, trash removal, or installation.
  • Order Cutoff Time: Opening Hours: Monday to Sunday, 10:00 AM – 5:00 PM.

Contact Information

For any inquiries regarding shipping or delivery, please contact us:

Store Locations:

  • 24 Pike St, Rydalmere NSW 2116