Privacy Policy

Urban Dock Furniture recognizes the importance of protecting the privacy and rights of individuals concerning their Personal Information. This policy explains how we collect, use, and manage your Personal Information and complies with the requirements of the Privacy Act 1988 (Cth) (“Act”). For more information, visit www.urbandockfurniture.com.au.

What is Personal Information?

“Personal Information” has the meaning given to it in the Act. It generally includes any information that can personally identify you, such as your name, address, telephone number, email address, occupation, and details of your interactions with us.

When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information (as defined below).

What Personal Information Do We Collect and Hold?

Depending on the nature of our relationship with you, we may collect the following types of Personal Information:

General Personal Information

  • Initial Identification Details: Name, residential address, and date of birth.
  • Contact Details: Telephone, residential, mailing, and email addresses.
  • Delivery Information: GPS location, time zone, photos (for our logistics services).
  • Demographics: Date of birth, gender, age, purchase history, income, occupation, hobbies, and interests.
  • Confirmation of Identity Details: Including driver’s licence number and passport details.
  • Product and Service Information: Details of the Urban Dock Furniture you have purchased from us or enquired about, together with any additional information necessary to deliver those products and respond to your enquiries.
  • Business Partner Details: If you are engaged by us as a business partner, the name of the business you work for, your role within the business, and your contact details.
  • Work Details: If you are engaged by us as a service provider, contractor, or agent, information about your performance.
  • Job Applicant Details: If you apply for a job with us, information about your qualifications and experience.

Device Information

When you visit our website, we automatically collect certain information about your device, including:

  • Information about your web browser, IP address, time zone, and cookies installed on your device.
  • Details about individual web pages or products viewed, referring websites or search terms, and how you interact with the Site.

We collect Device Information using technologies such as:

  • Log Files: Track actions on the Site and collect IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
  • Web Beacons, Tags, and Pixels: Record browsing activity on the Site.

Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect:

Name, billing address, shipping address, payment information (e.g., credit card numbers, PayPal details), email address, and phone number.

How Do We Use Your Personal Information?

We use your Personal Information to:

  • Fulfill orders (processing payments, arranging shipping, and providing order confirmations).
  • Communicate with you.
  • Screen for potential risk or fraud.
  • Provide marketing information when aligned with your preferences.
  • Improve our website and marketing campaigns using analytics.

Sharing Your Personal Information

We may share your Personal Information with third parties to help us use your information as described above:

  • Google Analytics: To understand how customers use our Site. (Learn more about Google’s data usage here and opt-out here).

We may also share your information to comply with laws, regulations, or legal requests, or to protect our rights.

Do Not Track

We do not alter our data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a Australia resident, you have the right to:

  • Access, correct, update, or delete the Personal Information we hold about you.
  • Request information about data processing for contractual or legitimate business interests.

Please note that your information may be transferred outside of Australia, including to Canada and the United States.

Data Retention

When you place an order through the Site, we maintain your Order Information for our records unless you request deletion.

Changes to This Policy

We may update this Privacy Policy to reflect changes in practices, operations, or legal requirements. Updates will be posted on our Site.

Contact Us

For further assistance, please contact us:

  • Email: urbandockau@gmail.com
  • Phone: +61 416 170 602 +61 481 149 388
  • Address: 24 Pike St, Rydalmere NSW 2116

If you do not receive a response to your email within one business day, please contact us via live chat or phone.